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Wade and Melody have been a pleasure to work with. Their personal approach as an independent insurance agency provides insurance products at a best value for the client, and transactions are handled quickly and accurately.
I was impressed by the "Down Home" personal approach and not just a number.
Melody is always so nice and friendly and very helpful and Wade also. I always feel like I'm with good friends when I stop by the office.
Wade and Melody are always so friendly and very helpful! Every question is answered thoroughly and they always make sure you understand your policy. They are professional along with that “hometown” feeling.
Whiteside Insurance is there when I need them.
Great customer service and a company we can trust.
Your office is always prompt in processing our requests and very friendly.
I've been very pleased with my insurance agent & coverage. No need to look elsewhere.
Melody is great to work with, and claims processing has been a smooth and easy process.
Melody is fantastic!!!
Appreciate the prompt callbacks when we have questions.
Personal care
You are always right there to help get our claims started and will go the extra mile to get any problem solved.
Melody has been such a joy to work with! She really helped my husband and I find the best rates and the best coverage. She treats customers like family. Super thankful for her!
Melody is a gem
The personal care. Also the care you've given friends and family I've sent you.
Personal attention to your policyholder's needs!
Very Kind and always helpful
Always willing to help, listens to our concerns & follows through on the issue.
We've always received quick answers to any questions or policy concerns. A cheerful office environment.
Everyone is just so friendly and fast responsive! Melody always finds me the best prices.
Very helpful.
Melody was great, fast, efficient, and knowledgeable as always. Thank you!
Melody was awesome
Always there to take care of your customers with a smile and what else can we do for you!
Love being one of your customers the whole time I’ve been with y’all, since 2012 y’all have only raised my rate once, not to mention if I have a question it is answered immediately, y’all have a customer for life.
Melody Scraton is always happy to help and answer all of my questions.
I was impressed at how quickly I received a call back with a quote. Melody was such a delight to work with and very informative. I appreciated the fact that she worked with me to get me the best deal with the correct coverage I needed. It was a wonderful experience. Highly recommend
Good People
Made damn sure I get what I pay for. Thank you both
My agent, Melody is always right on time getting me coverage and for the best price. Give her a raise she deserves it.
I've been a customer of Whiteside Insurance for many years and have recommended them to countless people. Their expertise, customer service, and attentiveness to my needs is second to none, and I know I can always count on them when I need them.
Melody worked hard to get me the best rate & coverage for my hangar property... I appreciate the effort she made and the policy I got met my needs and budget. Sincerely, LC Mellenger Spicewood TX
Outstanding
Your company is very prompt in answering questions/concerns that we may have at any time. We can definitely count on you! Thank you for your service.
- 1st the prices are always great on my vehicles and on my properties, - 2nd the people are always friendly, professional, helpful, and quick to respond. - 3rd the few times I have had claims I was always treated fairly and always felt the amount was good. - 4th As an older widow woman I have always been treated with respect and always felt everyone was very honest.
Melody is amazing. She takes care of everything and catches all the details. We are very pleased as Whiteside customers!
Personal attention...we are your most important clients...or at least that's the way you make us feel!
Great service friendly people thank you.
The professional knowledge of your business. The kind hearted, hardworking and family oriented people. Who go above and beyond to take care of their clients.
You give great service.
Melody always is able to answer any questions I might have.
You are always there when I need to know something and that means a lot to me.
Melody always takes care of me.
Always a friendly face and super customer service. Also prompt claims service.
Though I don’t call very often, when I do, you are very prompt and responsive to our needs and questions. Excellent customer service!!
Great low rates & online pay option.
Everyone is always friendly and we are always kept up to date on the best insurance rates for our needs. Thank you!!
We have enjoyed great "home town neighborly" service since 2018 and anticipate long time insurance business with them. Outstanding service and care to detail...especially finding the best deal for our specific needs. Highly recommend!
You guys are fantastic.
It has been a pleasure to do business with you folks and the Insurance. You've always been quick to respond or any questions, changes, or claims we've had. And your prices have been fair also. Thank you.
Melody has had my insurance for 25 years. She is awesome. Thanks for all you do. David C.
The personal service of this agency is amazing. Feel like family. Melody is always willing to help.
The down home feeling that our agent's are working hard for us at Germania is a Godsend. I'm proud to be a Germania customer... My parents have been long time customers also... Thanks Germania for always checking on us.
The one time we needed you you got right on the problem!
This company does a great job at getting what you need asap and a joy to do business with.
Melody looks for the best rate and policy for us. She has always taken good care of us.
Reduce our rates.
You have always been there do you answer any questions I might have and to go out of the way to accompany any needs or concerned that I might have. You have always asked about family and personal life other than just a business relationship and became dear friends for a long time.
Everything !;)
Quick response.
Very professional service with a positive attitude and a wonderful sense of humor, a pleasure to do business with. Melody Scraton was very helpful analyzing our needs and budget. We look forward to continuing our relationship with Whiteside Insurance Agency.
Anytime I need help or have a question, I call them and they are always kind and friendly and get the job done! You get to talk to a real person and don't have to wait 20 or 30 minutes to get helped. They are a bunch of great folks! I've been a customer for for more than 20 years.
Personal service until completed.
Melanie is always so friendly and helpful when I need something!
Excellent customer service
Whiteside Insurance Company is providing us with very good but conservative insurance coverage services for our commercial and investment properties as well as for our auto and residential needs. All policies are from well known and trusted companies at competitive prices. The office staff has always been very friendly and prompt in answering questions. LT Boatman
First class customer service! Thanks Wade!
Germania/Whiteside Insurance has been a great and considerate company to work with.
Melody is very helpful and responsive. She answered our questions and found the right plan for us.
Wade & Whiteside Insurance has always been immediately responsive to our questions & guidance of our insurance needs.
I have needed my insurance over the years. Melody has always made it quick and easy. In a tough moment in life it is good to have her on my side. Lea Anne Bartee
Staff is professional and is easy to communicate with.
Very prompt in helping us with our claim. Melody has always been helpful when we have asked her a question.
These folks are friendly, professional and responsive. I’ve been with them 25+ years.
Melody was very attentive, focused and experienced with the coverages I needed. She was good to work with and competitive in pricing.
I would give Melody and Whiteside Insurance a 10 plus.
Friendly and they go above and beyond to help me out.
Melody was always so helpful whenever I had any questions. Customer Service was Awesome.
Wade does an excellent job of explaining the differences between carriers in terms of what the details mean for the type of coverage being provided. The devil is in the details and he understands the details very well. Also, a willingness to listen to your needs and guide you to the right product even if that means it isn't something he can provide. Whiteside Insurance always answers their phones and are very easy to work with. Once I needed a policy binded after hours for a piece of equipment that I was purchasing and Wade was willing to open his laptop while at a kids baseball game to complete the policy.
You are great and Melody is sweet and prices are great. Thank you
Melody is always so helpful and courteous and she gets the ball rolling right away. I always love speaking with her because she's so nice!
You have made everything easy and customer-first.
It is a pleasure to deal with Wade or Melody. I always get helpful, friendly, knowledgeable advice and assistance. They have contacted me after I had an accident to insure that I was okay and everything was done in a timely manner. Not only would I recommend them, I have recommended them and recommended Germania to many.
I appreciate you Wade and how helpful you have been to me. Thank you for your concern for us.
Melody always takes care of me.
You always get right back to me with the answer to any question I might have. Always so nice and polite and your coverage has always been very good.
Very thoroughly explains insurance policy and coverages. Always available if I have a question and always provides an answer with an explanation.
In my opinion, Whiteside Insurance is a professionally run and efficient business. I have been a customer for many years now. My calls, concerns, and inquiries, are always addressed immediately to my satisfaction. It is a pleasure doing business with Wade and Melody.
Emailed us proof of auto insurance in Alaska within minutes for the car rental company.
Everyone is so friendly, nice, and helpful there. I appreciate that!
Always good service. Personal and professional. Can call or go in person to get results. Very helpful AND good people.
Prompt service from your office. Staff always courteous & willing to help.
Over 5 years ago, Melody helped tailor my insurance policy to my particular needs and explained options, going above and beyond customer service experiences I had received from other agencies in the past. She checks in at renewal time, and seems to genuinely care about her customers well being. Thank you!!
Your obvious personal touch and caring for each client very helpful when a client has a need.
Have been a customer for several years. Service has been excellent anytime I call with a change in my needs in our insurance coverage. Melody is always helpful and lets me know exactly what the details are in any changes I make. Wade was very helpful in finding the right insurance company for me that fit our needs and budget. Highly recommend them if you are looking for a good and reliable agent.
Your agency has always provided good service & quick responses to questions or issues.
Everyone is friendly and knowledgeable. I have always gotten answers quickly. I have recommended you previously and will be happy to do so in the future.
We appreciate the kindness, and all the help you have given to help us cover our insurance needs.
Appreciate the very friendly atmosphere of the office, and the efforts to go the extra mile to get the best coverage at the best price possible. You’ve saved us a LOT of money on all of our personal and business insurance needs!!
Always helpful and have addressed my questions and concerns in a satisfactory manner. Keep up the good work!
Personal service!
Just having that personal touch with your insureds. The fact that you are always there and in touch with them is a great comfort to know we will be treated right.
I really enjoy all of our special customers and Germania is a wonderful company to work with, I feel blessed to be taking care of our customers and offering Germania to them. I also feel blessed working with Wade , for the past 14 years I have gotten to know our customers and they all make this job so special
Germania has been providing our home and vehicle insurance for over 30 years because of their fair price and good coverage. Whiteside Insurance, as our agent for Germania, are courteous, knowledgeable, and quick to respond to our insurance requirements. We appreciate the service provided by Melody and Wade.
Wade and his assistant were very knowledgeable in what the policy offers. Wade answered all my questions and made me feel I made a very wise decision in changing my insurance.
You are there when we need help . Thanks Craig
Love the personal service and genuine friendship of the staff.
Always available!!
The quickness getting us signed up. The money you saved us compared to our other insurance policy. You are always there to help! Barbara Womack
Whiteside Insurance has great service and a wonderful caring staff. They are always eager to answer any questions you may have. They also find the perfect insurance for your each and every need. A big thanks to Wade for all you do!
Your overall customer service and availability when needed.
Great customer service. Questions are answered in a timely manner. So far we’ve been lucky enough to not have any claims.
Personal care and concern. Willing to go the extra mile to get things done.
We have been with Wade Whiteside and Germania for about 25-30 years and we have been very satisfied with their service. We appreciate the promptness with our concerns. We recommend this company to our friends.
I have been with you and your father-in-law for 34 years. Keep up the good work.
You have always been easy to work with, quick to respond to questions or information we need.
Whiteside Insurance did right by us when we had hail damage to our roof. Grateful for the speedy reaction on their part when we were in need.
Love the personal service!!
Excellent Customer Service! Very Knowledgeable! I know I am well protected with Wade and Melody!
I think you are very responsive and helpful. Thanks for your efforts.
I have worked with you guys for a number of years and always received excellent customer service. Melody is patient even when I’m complicated! I love that you are local and it shows!
Wade at Whiteside Insurance has provided years of excellent service. Wade is honest, professional, and truly has my best interest in mind when provided his services.
I enjoy being able to walk into their office and receive a friendly smile. You get the small community feel when you talk to them. Any time we've had a question on our policy's we've received quick responses. They research each policy to make sure we are fully covered for the best price. We are very satisfied with Whiteside Insurance Agency.
We have been very pleased with the service we have received from Whiteside Insurance. They are personable and very quick to answer any questions we might have.
You’ve always been there to talk one on one and work to find out answers to problems immediately
You’re always so very helpful... you know your product... and you know your customer!!!
Always seems like personalized service.
You are there when we need you.
I really appreciate how Melody works as the right-hand for Wade. They work as a real team. When Wade is out visiting with clients a lot and Melody always has his back. Thank you, Wade and Melody.
